Returns & Refunds Policy

A. General Rule: Final Sale

• No Returns/Refunds for Change of Mind
  (1) All items are final sale. We do not accept returns or offer refunds for change of mind (including preference/satisfaction, simple changes, or ordering mistakes).
  (2) This applies even if the item is unopened and unused.

B. No Returns/Refunds for Opened/Used Items (Including Broken Seals)

• Consumable/Hygiene-Related Items (Food/Treats/Supplements)
  (1) If packaging is opened or the seal is broken, if any portion is used/consumed, or if packaging is damaged, returns and refunds are not available for any reason.
  (2) This applies regardless of preference or satisfaction.
• General Items (Toys/Apparel/Accessories)
  (1) Items with signs of use, contamination, missing tags/parts, or damaged packaging are not eligible for return or refund.

C. Limited Exceptions: Wrong Item/Damage/Defect Only

• Reporting Window
  (1) Only issues reported within 7 days of the delivery date will be handled.
• Contact Channel (Email Only)
  (1) Exception requests must be submitted by email only.
  (2) Contact email: shopfimallcompany@gmail.com
• Required Evidence (No Processing Without It)
  (1) Order number
  (2) Photos of the outer box and the shipping label (address/tracking)
  (3) Photos of the product
  (4) Close-up photos or video clearly showing the issue
• Resolution (Not an Automatic Refund)
  (1) Our default resolution is replacement/reshipment.
  (2) A refund may be offered only if replacement is not possible or if we determine it is necessary, at our discretion.
  (3) If approved, refunds are issued to the original payment method and may take additional time to appear depending on your payment provider.

D. Unauthorized Returns

• No Unauthorized Returns
  (1) Items sent back without prior authorization will not be accepted.
  (2) We are not responsible for issues arising from unauthorized returns (loss, damage, return shipping costs, etc.).

E. Address Errors/Refused Delivery/Undeliverable Returns

• Address Errors
  (1) Orders returned or undelivered due to customer-provided address errors are not eligible for refund.
  (2) If you request reshipment after a return, a reshipment handling fee (at cost) may apply.
• Refused Delivery/Extended Absence
  (1) Returns caused by refused delivery or extended absence are not eligible for refund.
  (2) Reshipment after a return may be supported at our discretion, and a reshipment handling fee may apply.

F. Policy Notice & Applicability

• Notice
  (1) This policy is posted for review before and at checkout. By placing an order, you agree to this policy.
  (2) This policy applies to the fullest extent permitted by applicable law.