Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries including the USA, Canada, UK, Australia, and major Asian and European regions. If your country is not listed at checkout, please contact us.
How long will my order take to arrive?
Standard international shipping typically takes 7–14 business days. Please note that shipping times may vary depending on customs processing in your country.
Will I be charged customs or import duties?
International orders may be subject to import duties and taxes, which are the customer's responsibility. Policies vary by country, so please check with your local customs office for details.
Returns & Refunds
What is your return policy?
We have a 5-day return policy. You can request a return within 14 days of receiving your item, provided it is unused, in its original packaging, and with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.
When will I get my refund?
We apologize for the inconvenience! Please email us at support@shopimall.com within 5 days of delivery with photos of the issue. We will arrange a replacement or refund immediately.
What if I receive a damaged or wrong item?
Once we inspect your return, refunds are processed within 5–7 business days to your original payment method.
Orders & Payments
Can I change or cancel my order?
We process orders quickly. If you need to make changes, please contact us within 12 hours of placing your order. Once the order has shipped, we cannot make changes.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment options supported by our store.
Why was my payment declined?
This usually happens due to incorrect billing details or bank restrictions on international transactions. Please check your details or try using PayPal instead.
Products & Support
Are your products authentic?
Absolutely. We partner directly with authorized distributors and creators. We guarantee the authenticity of every product, from K-Beauty to Tech gadgets.
Do I need to size up for K-Streetwear items?
Since we curate authentic Korean brands, some items may run slightly smaller than standard US/EU sizes (Asian Fit). However, many streetwear items are designed for an 'Oversized Look'. We clearly mark 'Size Up Recommended' on specific product pages to help you choose.
Where can I contact customer support?
You can reach us via our Contact Page or email us directly at support@shopimall.com. We aim to respond to all inquiries within 24 hours.
About & Curation
How do you select your 'Curated Essentials'?
We prioritize 'Use Value' over trends. Our team of experts tests functionality and durability to ensure every item—from skincare to tech gadgets—is genuinely useful for real life, not just good-looking in photos.
Can I request a specific product or brand?
Absolutely! We love discovering hidden gems. If there's a specific K-Beauty item or Streetwear brand you're looking for, let us know via email. We'll do our best to source it and add it to our 'Weekly Picks'.